Responsible Gaming
Gaming Should Be Entertainment
At Zoome Casino Australia, we believe that gambling should be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and never chase your losses. If you find yourself gambling more than intended or experiencing negative consequences, help is available.
Age Verification
Zoome Casino Australia is strictly for players aged 18 years and over, or the legal gambling age in your jurisdiction, whichever is higher. We take underage gambling seriously and employ strict verification measures to prevent access by minors. If you are under the legal age, please do not attempt to gamble.
Warning Signs of Problem Gambling
Do any of these warning signs apply to you? If so, consider seeking support:
- Chasing losses by gambling more to try to recover money
- Gambling with increasing amounts of money to achieve the same excitement
- Lying to friends and family about the extent of your gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or going into debt to fund gambling
- Unable to stop or control gambling urges
- Using gambling as an escape from stress, anxiety, or depression
- Stealing or engaging in illegal activity to fund gambling
- Relationships suffering due to gambling habits
If you recognise any of these signs, please reach out for help immediately.
Self-Help Tools and Features
Zoome Casino Australia provides several responsible gaming tools to help you maintain control:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Set maximum loss limits to control spending
- Reality Checks: Receive periodic reminders about how long you've been gambling and how much you've wagered
- Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account
- Time-Out: Request a cooling-off period to pause your account
To access these tools, contact our customer support team or visit your account settings. We encourage all players to use these features proactively.
Support Organisations and Resources
If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling, resources, and support for Australians affected by problem gambling
United Kingdom
- GamCare: www.gamcare.org.uk — Free support for problem gambling
- GamStop: www.gamstop.co.uk — National self-exclusion scheme
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Evidence-based resources and support
United States
- National Council on Problem Gambling: www.ncpgambling.org — Helpline: 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Provides information and counselling for problem gambling in Germany
All of these organisations offer confidential support at no cost.
If You Need Help
Don't struggle alone. Problem gambling is a recognised condition that affects many people, and help is available. If you feel that your gambling is becoming problematic or affecting your life negatively, please:
- Contact one of the support organisations listed above
- Speak with a trusted friend or family member
- Consider using our self-exclusion tools immediately
- Seek professional counselling or medical advice
Recovery is possible, and seeking help is a sign of strength. Please reach out today if you need support.